MEDIUM

客服态度恶劣

平台：heimao来源：manual_platform_scan作者：正义喵关键词：喜相逢搜索排名：-发布：2026-05-17 02:43:14采集：2026-08-03 14:55:13打开原文

客服态度恶劣 客服态度恶劣，公司管理差，服务态度差，尤其是这个客服，不接受和客服的调解

AI 分析

风险等级：MEDIUM

情感：NEGATIVE

分类：潜在负面

分公司 / 地域：-

置信度：0.60

摘要：命中 1 个负面风险词，需要关注后续传播。

判断理由：自动分析：检测到单项负面表达。

建议处置：关注后续评论和扩散情况。

查看原始采集字段

{
  "runId": "manual-scan-1780902278239-m951w9",
  "scanType": "platform",
  "providerName": "static"
}

{
  "raw": {
    "raw": {
      "main": {
        "sn": "17397394652",
        "url": "https://tousu.sina.com.cn/complaint/view/17397394652/?sld=a37970b1db7b1be405ba24a3c8ca0343",
        "couid": "7743288899",
        "issue": "服务不到位/态度差,霸王条款,乱收费",
        "title": "客服态度恶劣",
        "appeal": "解释道歉,赔偿,处罚",
        "status": 6,
        "cotitle": "喜相逢融资租赁集团有限公司",
        "summary": "客服态度恶劣，公司管理差，服务态度差，尤其是这个客服，不接受和客服的调解",
        "is_upvote": false,
        "timestamp": "2026-05-17",
        "comment_id": "tousu_complaint_50190286",
        "created_at": "1778985794",
        "share_amount": 0,
        "upvote_amount": 0,
        "comment_amount": 0
      },
      "author": {
        "title": "正义喵",
        "avatar": "https://n.sinaimg.cn/finance/235fa465/20230314/3.png"
      }
    },
    "source": "heimao_detail_page",
    "platform": "heimao",
    "provider": "static",
    "detailUrl": "https://tousu.sina.com.cn/complaint/view/17397394652/?sld=a37970b1db7b1be405ba24a3c8ca0343",
    "sourceProvenance": {
      "tier": "A",
      "evidence": "heimao_launch_timeline_block",
      "originType": "original",
      "originalUrl": "https://tousu.sina.com.cn/complaint/view/17397394652/?sld=a37970b1db7b1be405ba24a3c8ca0343",
      "repostSource": null,
      "originalSource": "黑猫投诉"
    },
    "fieldCompleteness": {
      "hasAuthor": true,
      "hasContent": true,
      "hasPublishedAt": true,
      "hasVerifiableUrl": true,
      "hasSourcePlatform": true
    }
  },
  "metrics": null,
  "provider": "static",
  "externalId": "heimao-company-17397394652"
}

客服态度恶劣

AI 分析

人工复核