MEDIUM

客服态度恶劣

平台：互联网投诉平台来源：focused_heimao_stockstar_openbook作者：-关键词：couid=7743288899;type=1;page=1搜索排名：-发布：2026-05-17 10:43:00采集：2026-05-23 08:03:57打开原文

客服态度恶劣

AI 分析

风险等级：MEDIUM

情感：NEGATIVE

分类：服务态度问题

分公司 / 地域：-

置信度：0.95

摘要：黑猫/证券之星重点站点开卷采集命中东南本周台账。

判断理由：heimao_company_received_complaints 命中，等级 L1_URL，相似度 1.00。

建议处置：-

查看原始采集字段

{
  "query": "couid=7743288899;type=1;page=1",
  "method": "focused_heimao_stockstar_openbook",
  "adapter": "heimao_company_received_complaints",
  "targetId": 1885,
  "matchLevel": "L1_URL"
}

{
  "targetId": 1885,
  "targetUrl": "http://tousu.sina.com.cn/complaint/view/17397394652/?sld=a37970b1db7b1be405ba24a3c8ca0343",
  "matchLevel": "L1_URL",
  "originalUrl": "https://tousu.sina.com.cn/complaint/view/17397394652/?sld=a37970b1db7b1be405ba24a3c8ca0343",
  "candidateRaw": {
    "main": {
      "sn": "17397394652",
      "url": "https://tousu.sina.com.cn/complaint/view/17397394652/?sld=a37970b1db7b1be405ba24a3c8ca0343",
      "couid": "7743288899",
      "issue": "服务不到位/态度差,霸王条款,乱收费",
      "title": "客服态度恶劣",
      "appeal": "解释道歉,赔偿,处罚",
      "status": 6,
      "cotitle": "喜相逢融资租赁集团有限公司",
      "summary": "客服态度恶劣，公司管理差，服务态度差，尤其是这个客服，不接受和客服的调解",
      "is_upvote": false,
      "timestamp": "2026-05-17",
      "comment_id": "tousu_complaint_50190286",
      "created_at": "1778985794",
      "share_amount": 0,
      "upvote_amount": 0,
      "comment_amount": 0
    },
    "author": {
      "title": "正义喵",
      "avatar": "https://n.sinaimg.cn/finance/235fa465/20230314/3.png"
    }
  },
  "titleSimilarity": 1
}

客服态度恶劣

AI 分析

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